Community Relations Director
As Community Relations Director, Terry serves as the operational leader for all homeowner associations, from conception to transition. With over 30 years of successful business leadership within the hospitality and property management industries, Terry brings vision and support to build and strengthen association operations, enhance community culture, and deliver exceptional customer service. She collaborates with project managers, builders, property management, volunteer leadership and homeowners to implement results-oriented strategic plans that cultivate community involvement and establish the foundation for the long-term success of each community.
Previously, Terry served as a senior executive within the property management industry providing direction, continuing education, and leadership to Community Managers, Directors and Boards. She has also served the private club and resort industries in executive and consultant leadership roles specializing in revenue growth and customer service excellence.
Terry has authored articles on customer service and marketing for The Boardroom and Club Management Magazines, and served as a Speaker/Trainer for Crittenden, The Professional Marketing Association and Club Manager’s Association of America.